Order Status
Has My Order Shipped?
Click the "My Account" link at the top right hand side of our site to check your orders status.
How Do I Change Quantities or Cancel an Item in My Order?
Click the "My Account" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How Do I Track My Order?
Click the "My Account" link at the top right hand side of our site to track your order.
My Order Never Arrived.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An Item Is Missing From My Shipment.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My Product Is Missing Parts.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When Will My Backorder Arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
My Account
How Do I Create an Account?
1) Click the "My Account" link at the top right side of our site.
2) Click the Create Account link
3) Add your Name, email address and create a password. Click Create button.
Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How Do I Edit My Account Information?
Click the "My Account" link at the top right hand side of our site to edit your account information.
How Much Is My Shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I Forgot My Password.
Click the "My Account" link at the top right hand side of our site. Above the login box you'll see a link that says "Forgot your password?" Click the link and enter the email address associated with your account. Information will be sent to your email address that will allow you to reset your password securely.
How Do I Return My Product?
Please click here for more information on returning an item.
I Received the Wrong Product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What Is Your Return Policy?
Please see our Returns and Refunds page for complete details regarding our return policy.
When Will My Order Ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
International Shipping
Do You Ship to My Country?
Please create an account by clicking the "My Account" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
What Are My Payment Choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When Will My Order Ship and What Are My Shipping Charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
What Is the Return Policy?
Please see our Returns and Refunds page for complete details regarding our return policy.
Guarantees
Low Price Guarantee
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Pricing and Billing
Do I Have to Pay Sales Tax?
You only have to pay sales tax if you are located in the same state as our warehouse.
I Have a Question on My Charges.
Click the "My Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I Need a Copy of My Receipt/Invoice.
Click the "My Account" link at the top right hand side of our site to print invoices.
When Will My Credit Appear on My Account?
Credits usually take 7-10 business days from the time we receive your item(s).
When Will My Credit Card Be Charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
Buyer's Guide
How Do I Find My Product?
To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
How Do I Navigate the Site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
How Do I Use a Coupon?
After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. Once the cart items have been confirmed and you click Check Out, you will see a field called Discount on the right-hand side where you can enter your coupon code.
Additional Support
About Us
Keller-Heartt is a full-service company recognized as a leader in the Lubricant and Absorbent industry. We have a highly-qualified, experienced staff which pays close attention to your lubrication requirements. Our skilled technical and logistic professionals can arrange shipment of our products throughout the Continental United States. And for orders shipping within the Chicago and Northwest Indiana areas, our KH truck fleet will meet your most urgent delivery needs. We pride ourselves on superior service in all areas of petroleum distribution.
Large Inventory
At Keller-Heartt we maintain complete inventories of lubricants for bulk, drum, and packaged goods. To assure that customer requirements can be met with dispatch, Keller-Heartt maintains an inventory of petroleum products in it's 40,000 sq. ft. warehouse, as well as adequate storage tanks for handling of bulk products.
Emergency Delivery Service (KHEDS)
Keller-Heartt maintains an extensive delivery fleet for packaged goods and drums to bulk products. Based at the company's service center are bulk tankers with load capacities up to 6,000 gallons. We also have established an emergency delivery system so if you need it now, you'll get it now. We are proud of our delivery system to our customers, and we work hard to maintain it. Keller-Heartt provides technical assistance from skilled professionals and their technical/engineering backgrounds, backed by years of practical experience in the lubrication field. Their expertise can readily solve even the most challenging lubrication problem. Our experts can recommend and provide a lubricant that is formulated for optimal results. This often takes the form of in-plant surveys, bearing on specific manufacturing processes and operations.
